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Privacy Policy

Ledger Crypto Wallet safety Privacy Policy establishes data collection, processing, storage, and protection practices when users access cold storage documentation, asset protection resources, and attack prevention materials. This policy applies across platforms providing safety assistance including cold storage wallet documentation, crypto wallet protection guides, hacking prevention procedures, and secure crypto hardware materials.

This Privacy Policy received update in January 2026. Periodic review recommended as updates may reflect data handling changes, regulatory requirements, or service modifications. Continued service use after updates constitutes revised terms acceptance for cold storage safety support through secure element architecture.

Data Collection

Ledger Crypto Wallet safety services gather personal data necessary for cold storage guidance, asset protection education, and attack prevention assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Cold storage data includes documentation access patterns, procedure engagement, and cold storage wallet interaction supporting Ledger Crypto Wallet optimization. This data improves cold storage documentation without accessing recovery phrases or private keys for cold wallet protection.

Asset protection data includes crypto wallet protection documentation access, asset security resource engagement, and self-custody hardware interaction supporting asset optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

Attack prevention data includes hacking prevention documentation access, crypto wallet fraud resource engagement, and secure transaction signing interaction supporting prevention optimization. This data improves prevention resources without exposing wallet information.

Support interaction data includes user-provided information during safety inquiries addressing device not connected to internet methodology, user-held private keys sovereignty, secure element chip architecture, private key encryption methodology, avoid fake Ledger software guidance, and never share recovery phrase education enabling accurate safety response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and safety resource processes via USB-C or Bluetooth connection. These cookies support proper safety guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Crypto Wallet assistance with recovery phrase safety and avoid fake websites guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, cold storage wallet documentation rates, and offline crypto protection outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage safety functionality.

Preference cookies store language settings, regional preferences, and interface configurations for crypto wallet protection access and hacking prevention guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Crypto Wallet safety employs analytics understanding safety research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Cold storage analytics track anonymous patterns of Ledger Crypto Wallet documentation access, cold storage wallet completion rates, and offline crypto protection engagement improving documentation without individual activity tracking.

Asset protection analytics aggregate anonymous patterns of crypto wallet protection analysis access, asset security documentation engagement, and self-custody hardware guidance usage supporting private key encryption optimization and backup phrase storage improvement unlike Trezor or KeepKey safety analytics.

Attack prevention analytics monitor hacking prevention documentation access, crypto wallet fraud engagement, and secure transaction signing resolution usage supporting avoid fake Ledger software optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Crypto Wallet safety integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Cold storage partners including security research services receive referral traffic information for offline crypto protection and secure crypto hardware analysis services operating independently from Ledger.

Asset protection partners including portfolio analysis services receive referral traffic information for asset security and self-custody hardware evaluation services operating independently from Ledger.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for PIN code management documentation and secure device storage guidance.

Data Security

Ledger Crypto Wallet safety implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting cold storage wallet and hacking prevention guidance.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, device not connected to internet documentation, hacker-proof storage procedures, cold wallet advantage guidance, user-held private keys documentation, recovery phrase safety procedures, PIN & passphrase setup guidance, secure element chip documentation, firmware verification procedures, anti-tamper measures guidance, Ledger Live alerts documentation, transaction confirmation warnings procedures, avoid fake websites guidance, private key encryption documentation, secure firmware signing procedures, transaction security guidance, bitcoin protection documentation, ethereum protection procedures, altcoin security guidance, backup phrase storage documentation, avoid digital storage procedures, offline recovery tips guidance, PIN code management documentation, passphrase setup procedures, device lock after inactivity guidance, avoid fake Ledger software documentation, check official Ledger domain procedures, Ledger Live security alerts guidance, counterfeit device warning documentation, anti-tamper check procedures, secure element verification guidance, offline transaction signing documentation, protection against man-in-the-middle attacks procedures, cold storage isolation guidance, never share recovery phrase documentation, check firmware authenticity procedures, secure device storage guidance, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during safety guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.

Data Retention

Ledger Crypto Wallet safety retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting crypto wallet protection documentation and hacking prevention guidance.

Documentation access logs retain 90 days supporting guide optimization and recovery phrase safety compliance monitoring before permanent deletion. Safety records retain 18 months supporting Ledger Crypto Wallet tracking and cold storage wallet documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for PIN & passphrase setup assistance and never share recovery phrase guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Crypto Wallet records or crypto wallet protection guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet safety support through Ledger Crypto Wallet or crypto wallet protection channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for private key control and user best practices systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General safety support regarding tamper resistance, recovery phrase security, or network attack resistance visit Contact page.